Players continue to report that some physical copies of Rockstar's upcoming open-world action-adventure game, GTA VI, do not contain game redemption codes inside the packaging.
Many players have stated that the physical copies of GTA VI for PS5 and Xbox Series X|S they purchased from GameStop, Best Buy, or even directly from Rockstar did not include redemption codes upon opening. When players contacted the retailers for assistance, both sales channels directed them to Rockstar Support for further help.
One player reported that after submitting a ticket to contact Rockstar Support, their ticket was closed indefinitely without further communication or follow-up. Another buyer experiencing the same issue is still waiting for a response from Rockstar Support.
Based on footage shown by a PS5 physical edition player in the aforementioned video, the area on the game case sleeve where the redemption code should be printed is completely blank. This is likely due to a printing error affecting a specific batch of products for both the PS5 and Xbox Series X|S platforms.
Meanwhile, according to feedback from ResetEra forum user Mattmo831, some physical edition buyers in Europe and other non-US regions found that their redemption codes were no longer valid. This is because the codes can be seen inside the packaging without opening it by shining a flashlight through the box, giving warehouse staff the opportunity to steal these unused codes. In contrast, the US version features better shielding for the redemption code area, making it impossible to retrieve the code without opening the package.
GTA VI will launch on PS5 and Xbox Series X|S on November 19, 2026. The game will unlock at midnight local time in each region, allowing players to start playing as soon as the release date begins in their time zone. The day-one update patch is currently available for download.