Japan is globally renowned for its customer-first service culture, but not all customers are reasonable. Recently, Sony Interactive Entertainment announced new guidelines to address customer harassment, striving to strictly protect employees' legal rights.
· Eight behaviors identified by Sony Interactive Entertainment as customer harassment:
Stubbornly repeating long-term demands
Demanding excessive and unreasonable compensation or apologies
Verbal threats, profanity, defamation, etc.
Making demands unrelated to products or services
Condescending attitude
Discrimination or sexual harassment
Personal attacks against employees
Unauthorized entry into company offices and unwarranted demands for face-to-face meetings
· Sony Interactive Entertainment emphasizes that once customer harassment is confirmed, the company will fully protect employees' legal rights and take legal action when necessary.
