Reports indicate that some users who haven't used their Xbox Series X|S consoles for a long time received emails from Xbox suggesting they trade in their idle devices through third-party retailers like Best Buy, with offers up to $375. The situation was first disclosed by Nintendeal on Bluesky, and other users later reported receiving similar messages.
The controversy focuses not only on the trade-in prices but also on the sender of the emails. Since the recommendations came directly from Xbox rather than being promoted by retailers themselves, some players were confused and interpreted it as the platform actively encouraging long-inactive users to sell their consoles.
One unconfirmed explanation, not yet verified by official Xbox statements, is that this move may help alleviate the long-standing shortage of XSX|S consoles in certain regions by reintroducing refurbished units to the market. Some players also believe it could be a way to replenish inventory and transfer idle devices to more active users.
Price discrepancies have further fueled dissatisfaction. The highest trade-in offer was $375, while Best Buy sells refurbished XSX|S consoles for up to $729, leading some users to consider the deal unfavorable.
Currently, confirmed information mainly comes from email recipients and social media feedback. The scope of the emails, selection criteria, event duration, as well as eligible models and condition requirements remain unclear. Users interested in trading should verify the authenticity of the emails and review the full terms provided by Best Buy.