At 10:00 AM on October 29th, "Phantom Blade Zero", a domestic AAA Wuxia action game developed and published by S-GAME using Unreal Engine 5, was officially released! It is now available on PS5, PS5 Pro, and PC (Steam, Epic, WeGame, TapTap PC) platforms. The Steam China region price is 268 Yuan for the Standard Edition and 328 Yuan for the Deluxe Edition.
With the official launch of the game, S-GAME has simultaneously released a FAQ and official channels for issue feedback. We hope to ensure players' normal gaming experience as much as possible, and welcome players to visit:https://pbz.s-game.com/supportCN/ to report your issue.
Common Settings Issues & Solutions
1. Shader compilation will occur upon first entering the game. Please wait patiently for the compilation to complete before entering the game. If the game is placed in the background during shader compilation, CPU priority will be lowered, which may increase compilation time.
2. To ensure the best gaming experience, it is recommended to use the game's recommended graphics settings.
[Settings (or "System" in-game)] - [Graphics] - Apply Recommended Graphics Level - Apply Changes.
3. To ensure the best audio experience, go to [Settings (or "System" in-game)] - [Audio] - "Playback Device" in the game and select the playback device that matches your setup.
4. For PC users playing with a controller, it is recommended to connect the controller via a USB cable that supports data transmission for a better gaming experience. When connecting the DualSense wireless controller via Bluetooth, some advanced haptic feedback effects may be limited.
5. For PC users experiencing the game with a DualSense wireless controller, if haptic feedback is missing or related options are unavailable, please check if the audio device corresponding to the controller has been disabled in Windows Sound Settings. Some haptic feedback functions rely on this audio device working properly, so please keep it enabled.
If you do not wish to play audio through the controller, you can set another device as the default audio output device without disabling the audio device corresponding to the controller.
6. If PC users encounter issues enabling HDR in settings, please confirm that your monitor supports HDR and that HDR is enabled for the corresponding monitor in Windows "Settings → System → Display". When using AMD graphics cards, if the HDR option in the game is still unavailable, please check the "10-bit Pixel Format" option in AMD Software: Adrenalin Edition and disable it. This option is different from the monitor's 10-bit color depth setting, so please do not confuse them. After making adjustments, please restart the game.
About Pre-loading
Q: I have completed pre-loading. Do I still need to download updates when the game officially unlocks?
A: Pre-loading is only for preparing game files in advance. When the game officially unlocks (October 29th at 10:00), there will be a day-one patch (approximately 5GB in size) that significantly improves Ray Tracing and Path Tracing performance, as well as fixes some bugs.
If you completed pre-loading previously, you can further update the patch before starting the game. If you did not pre-load, downloading directly will give you the latest version.
Please ensure sufficient disk space and pay attention to update prompts. You can enter the game only after completing necessary verification and updates.
Q: What preparations need to be made before downloading?
A: ① Confirm that the game is installed on an SSD. Try to avoid the system drive (C: drive) to prevent system read/write operations from interfering with frame rate stability (Press Ctrl+Shift+Esc to open [Task Manager] - [Performance] to view disk properties);
② Reserve at least 160GB of available disk space;
③ Update your graphics card drivers to the latest version (see below).
Q: Do I need to update my graphics card drivers? How do I update them?
A: ① NVIDIA Graphics Cards: Update to the latest Game Ready driver. Driver version 617.42 is currently the most ideal version for "Phantom Blade Zero". If you have already updated to a version later than 617.42, you can select the corresponding recent version from the bottom of the driver interface for reinstallation (choose Clean Install), and wait for NVIDIA's next driver update (we believe they will release it soon).
Go to the official website [https://www.nvidia.cn/drivers/] and download the NVIDIA APP. Open the NVIDIA APP, select "Drivers" in the left navigation bar, check if your driver needs updating, and if so, click download and install.
② AMD Graphics Cards: Update to the latest Adrenalin version;
Go to the official website [https://www.amd.com/zh-cn/support/download/drivers.html] and download the Windows® 10/11 driver. After opening, it will automatically detect the current graphics card version. If an update is available, click download and install.
Q: How much disk space needs to be reserved for downloading?
A: The game package is approximately 150GB; downloading and subsequent decompression and verification require temporary space:
① Confirm that the available space on the target installation drive is ≥160GB;
② Confirm that the target drive is an SSD;
③ If space is insufficient, clean up the target drive or change the installation path and try again; insufficient space may cause download or installation failures.
Q: Can the game be installed on a mechanical hard drive (HDD)?
A: ① Must be installed on an SSD;
② You can right-click the taskbar or press Ctrl+Shift+Esc to open [Task Manager] - [Performance] to view disk properties and confirm;
③ Try to avoid installing on the system drive (C: drive) to prevent system read/write operations from interfering with frame rate stability.
Q: What should I do if the download speed is slow, progress is stuck, or the download fails?
A: ① Check if your network connection is normal;
② Pause other download tasks that are consuming bandwidth;
③ Confirm that there is sufficient available space on the installation disk (≥160GB);
④ If progress appears unchanged for a while, note that the client may be verifying, unpacking, or installing files. This process takes some time, and speed is affected by disk performance;
⑤ If there is no progress for a long time or repeated errors occur → Go to https://pbz.s-game.com/supportCN/ to provide feedback.
Pre-order Bonus
Q: What are the pre-order bonuses? Can I still get them if I purchase after release?
A: ① The pre-order bonus includes the accessory "Treasure Bowl" (+10% Consciousness Dust drop rate) and the appearance "Legacy", which can be unlocked early with pre-order.
② Both items can be obtained through normal in-game progression. Purchasing after release does not affect final acquisition, only the unlock time differs.
③ The exclusive content of the Deluxe Edition remains the same whether purchased during pre-order or after release.
Post-Launch Issues & Solutions
Q: The game fails to launch, or prompts that runtime components are missing. What should I do?
A: ① Confirm that the game has officially unlocked (after October 29th at 10:00) and complete any updates prompted by the client;
② Restart the client and computer, then try again;
③ Verify the integrity of game files (see method below);
④ Install or repair required runtime components as prompted by the client or error messages;
⑤ Check if your Windows system and graphics card drivers meet the game requirements;
⑥ If it still fails to launch → Go to https://pbz.s-game.com/supportCN/ to provide feedback.
Q: How do I verify the integrity of game files?
A: ① Steam: Right-click the game in "Library" → Properties → Installed Files → Verify integrity of game files, then restart the game after completion;
② Epic: Check via the local file verification option in the client;
③ WeGame: Use the game repair function provided by the client to check file integrity;
④ TapTap PC: Use the game repair function provided by the client to check file integrity.
Q: The game crashes, shows a black screen, or freezes. What should I do?
A: ① Verify that your system meets the minimum requirements (including SSD requirement);
② Restart your computer and client, and close unnecessary background programs;
③ Check for updates to your graphics card drivers and Windows system;
④ If you are using third-party plugins or tools, please pause their use first to troubleshoot compatibility issues;
⑤ Record the scenario where the issue occurred (startup/loading/specific gameplay scene) and whether it is reproducible, then go to https://pbz.s-game.com/supportCN/ to provide feedback.
Q: Frame rates are low and gameplay is not smooth. How do I adjust settings?
A: ① Confirm that the game is installed on an SSD and that your system meets the requirements;
② Prioritize using the officially recommended graphics settings, then adjust based on your actual experience;
③ You can try turning off Ray Tracing, lowering the resolution or overall graphics preset, and appropriately adjusting shadows, effects, and other options;
④ Close background programs that consume significant resources;
⑤ NVIDIA graphics cards can enable DLSS 4.5 Super Resolution/Multi-Frame Generation to improve frame rates;
Q: How do I enable Ray Tracing/DLSS?
A: ① The PC version supports Ray Tracing (Reflections/Shadows/Caustics) and DLSS 4.5 (Super Resolution and Multi-Frame Generation) at launch. These can be enabled in the game's graphics settings based on your graphics card capabilities;
NVIDIA's recommended graphics card configuration for enabling Ray Tracing is:
GPU: NVIDIA GeForce RTX 5060 8GB
Resolution: 1080p / 60 FPS (Super Resolution enabled)
Graphics card configuration for enabling Path Tracing:
GPU: NVIDIA GeForce RTX 5080 16GB
Resolution: 2160p / 60 FPS (Super Resolution enabled)
② If frame rates are low, you can turn off Ray Tracing or enable DLSS to balance quality and performance;
③ The PS5 version natively supports PS5 Pro enhancements. You can switch between performance/quality modes as needed.
Q: Why does a small patch update prompt that more disk space is needed?
A: The download size of the patch differs from the available space required during the update process: The client may need to temporarily save files and verify, replace, or reorganize existing game files during the update, so the required space may exceed the patch size itself. Please reserve space as prompted by the client before continuing the update.
Official Issue Feedback Channels
Q: If the above methods do not resolve the issue, how do I provide feedback?
A: Record key information such as the issue and the scenario where it occurred (startup/loading/specific gameplay scene), then go to https://pbz.s-game.com/supportCN/ to provide feedback.
Q: What diagnostic information should be included when providing feedback?
A: ① Issue description, time of occurrence, and steps taken;
② Screenshots of errors or recordings of anomalies;
③ Operating system version, processor/graphics card/memory configuration;
④ Graphics driver version (check in NVIDIA App / AMD Software);
⑤ Client version and game version;
⑥ Optional: Press Win+R, type dxdiag to generate a diagnostic report (save and attach it) to help quickly identify device issues.
Steam Store Page: